Frequently Asked Questions

F.A.Q

How do I register?

Register through our Sign Up page and fill out information box.

How do I place an order ?

A. Placing an order is simple! Follow these steps:

  1. Register or sign in to your account.
  2. Browse the shop and add your desired products to the cart.
  3. Go to your cart, review your items, and apply any coupon codes (use FAQ10 for 10% off your next order).
  4. Proceed to checkout and fill in the shipping address (include if a signature is required or any special delivery instructions in the order notes).
  5. Review the information and click “Place Order.”
  6. After checkout, you’ll receive an invoice with your order number and our Interac e-Transfer email details or bitcoin address (we accept only crypto and interac transfer).
  7. Next, send the full payment to our provided email address, including your order number in the notes.
  • Allow up to 24 hours for your e-Transfer to be accepted.
  • Once payment is accepted, you’ll get a confirmation email, and your order will be processed.
  • Allow one business day for processing, after which you’ll receive an email with a tracking number.
  • Track your parcel using the provided tracking number.

For further concerns, feel free to contact our customer service team @ [email protected] , who will be happy to help.

How do I cancel or edit my order ?

After we receive your order, if you wish to edit your order or address please contact us and we will happy to make the changes.

What do I do if I receive the wrong product ?

Customer satisfaction is one of our main priorities. Please contact us, or speak with one of our live agents, and we will certainly resolve the problem.

Do you have bulk options ?
  • Yes we do offer bulk
  • Browse our shop Dealers Panel  category where you will find a very large and affordable selection after registration .
  • If you would like to purchase a large order of bulk and would like to discuss a customer order and possible larger discount  please contact us at [email protected]
Payment
What payments do you accept ?

We accept payments with Interac e-Transfer, Bitcoin and Ethereum if you have any questions regarding payments please e-mail us at [email protected].

How much does shipping cost ?

All orders over $199 qualify for free shipping. Orders below $199 are charged a $50 flat rate. We ship to anywhere in Canada and USA.

Is there a charge for tax ?

No, all of our prices for products are final.

Shipping, Handling & Tracking

We do not offer refunds on parcels that are delivered. We only refund products that are lost in transit.

How will you package my order ?
We vacuum-seal all package eliminating any odor. In addition, we discreetly package every order for maximum privacy.
When will you ship my order ?

After receiving payment for your order, we will ship your package within 24 hours! You will receive you tracking a day after it ships.

What’s the estimated time for delivery?

Each order is sent with express shipping, ensuring you get your package within 48 hours.

Do you ship outside the USA or Canada?
Yes we ship to all 50 states and all Regions of Canada
Where can I find my tracking number?

You’ll receive an e-mail with your tracking number once the shipping agency used receives your package. Please allow up to 24 hours for your tracking number to appear in their system.

Why isn’t my tracking updating on the shippers site?
Your package is still on its way! Occasionally your package may not get scanned until it reaches your destination.
Where can i change my shipping address?
It’s simple, navigate to your account dashboard and click addresses. You can edit your details here.
What if I don't want my package safe dropped?
Please leave a note that says “Do not safe drop” at checkout under “Order Notes” at the bottom of the page.
What if there's an issue with my order?
To open a ticket for any order issues please contact us at [email protected] within 30 days of the order placed date. If you do not open a ticket within 30 days your case will be marked as closed.
If you couldn’t find the answer to your question in our FAQ, please contact our live chat agent or email us at [email protected] for further assistance.